troubleshooting the printer
Bluetooth LED light is flashing or is off
This table explains the behavior of the Bluetooth LED light:
the Bluetooth
LED light is…
this means…
what you should do…
Flashing
The printer may be busy
receiving data over a
Bluetooth wireless
connection.
While the printer is busy,
other devices may not be
able to discover it.
Wait until the light stops
flashing before trying to
discover the printer.
The printer may be in
temporary Public Mode.
Try to discover or
bond
with
the printer. If you cannot
discover the printer, wait until
the light stops flashing.
Flashing
along with
the Resume
light for 5
seconds
A temporary Bluetooth
connection error has
occurred, and the Bluetooth
connection has been
terminated.
Try to discover the printer
again. If the error continues to
occur, move the sending
device or the printer, then try
to discover the printer.
Flashing with
the Resume
light for more
than 5
seconds
An internal printer error has
occurred, such as a paper
jam.
Press the
Resume
button,
check the paper supply, then
try to discover the printer.
Off
The printer may be in
Private Mode, or its
Bluetooth feature may be
turned off.
Press and hold down the
Power
button for 3 seconds. If
the light flashes, try to
discover the printer.
The printer may not be
plugged in.
Verify that the printer is
plugged in.
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printer cannot be discovered
Verify the following:
•
The printer is plugged in
•
The Bluetooth LED light is on
•
The Bluetooth LED light is not flashing
If each of the above is true, try to discover the printer again. If the printer cannot be
discovered, try moving the sending device closer to the printer.
If the Bluetooth LED light is off or flashing, see
Bluetooth LED light is flashing or is off
on page 59.
printer is discovered but will not print
If the printer will not print, verify the following:
•
Paper is in the printer
•
The ink cartridges are not empty
•
There is no paper jam in the printer
See
quick help
in the HP Printer Assistant for more information.
If the printer will not print but no error appears, then verify the following:
•
The Bluetooth LED light is on
•
The Bluetooth LED light is not flashing
If the Bluetooth LED light is off or flashing, see
Bluetooth LED light is flashing or is off
on page 59.
If the Bluetooth LED is on and solid, then follow these steps:
1. Press the
Power
button to turn off the printer.
2. Disconnect the power cord from the printer.
3. Reconnect the power cord to the printer.
4. Press the
Power
button to turn on the printer.
5. Try to print the document again.
If the printer will not print, then press and hold down the
Cancel
(X) button for 4
seconds to print a Bluetooth Configuration page. If the Bluetooth device address is
all zeros or reads
Radio Module Not Found
, then call HP Support.
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